Refund & Replacement Policy

Freshness promise

We arrange every gift fresh on the day of delivery. If your flowers or gift arrive damaged or not as described, send us a photo on WhatsApp within 24 hours of delivery and we will replace it free of charge.

Changing the date or cancelling

• Free until 6 hours before your delivery slot, or before we start preparing your gift — whichever is earlier.
• After that, we can move the delivery date on request, but we cannot offer a cash refund because fresh flowers and cakes cannot be resold.

Refunds for prepaid orders

If you cancel in time, or if we cannot fulfil your order, we refund the full amount to your original payment method (JazzCash, Easypaisa or bank account) within 3–5 working days. Cash on delivery orders have nothing to refund.

Substitutions

If a flower or item is unavailable, we replace it with one of equal or higher value in a similar style and colour, and we show you a photo before dispatch. If you are not happy with the substitution before dispatch, you may cancel for a full refund.

When we cannot help

• Wrong address or phone number provided at checkout (we will try to re-deliver once).
• Recipient refuses or is unavailable after we have tried to contact you and them.
• Natural changes after delivery, such as blooms opening or wilting after 24 hours without care.

How to request a replacement or refund

WhatsApp us on 0309 1236262 with your order number and a photo. We usually resolve requests the same day.