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FAQs – Frequently Asked Questions

Everything you need to know about ordering, delivery and payment.

Our FAQs answer the questions customers ask most — about free same-day delivery, midnight surprises, payment, personalised gifts and replacements.

Faqs – Zain Gift Studio

Yes. Cash on Delivery is available on every order in Faisalabad. You can also pay by JazzCash, Easypaisa or bank transfer — just share the payment screenshot with us on WhatsApp.

Delivery is FREE across Faisalabad right now — same-day, next-day, scheduled and midnight deliveries included.

Yes. Order by 4pm and we deliver the same day anywhere in Faisalabad, Lahore & Islamabad.

We deliver all over Faisalabad, including D Ground, Peoples Colony, Civil Lines, Jinnah Colony, Madina Town, Gulberg, Susan Road, Kohinoor City, Samanabad, Batala Colony, Millat Town, Canal Road, Wapda City, Eden Valley, Satiana Road, Jaranwala Road, Sargodha Road. If your area is not listed, choose “Other area” — we almost certainly cover it. Other cities are coming soon.

Yes. Choose next-day delivery with a time slot, or schedule any future date and slot at checkout.

Yes! Our midnight surprise delivery arrives between 11:30pm – 12:30am. Order by 4pm — and it is free.

Yes. Every gift comes with a free handwritten card. Type your message at checkout and we will write it for you.

Yes. We WhatsApp you a photo of your gift before it leaves our studio, so you know exactly what they will receive.

We arrange every order fresh on the day. If anything is not perfect, send us a photo on WhatsApp within 24 hours of delivery and we will replace it free.

Of course. Tell us the colours, flowers, budget or items you want on WhatsApp and we will create it for you.

Yes. Many of our customers live overseas. Order online, pay by bank transfer or ask the recipient to pay cash on delivery, and we will keep you updated on WhatsApp.

Yes. Tick “Send anonymously” at checkout. Your name will not appear on the card and our rider will not share it.

Yes — free of charge until 6 hours before your delivery slot (or before we start preparing your gift). After that we can still move the date on request, but we cannot refund in cash.

Use our Track Order page with your order number and mobile number, or simply message us on WhatsApp.

Yes. We create corporate gift hampers, client gifts and event & wedding décor. Visit our Corporate Gifting page or message us on WhatsApp for a quote.

More FAQs and help

Can’t find your answer in these FAQs? See delivery information, delivery areas or pay easily with Easypaisa or JazzCash. You can also chat with us on WhatsApp every day from 9am to 11pm.

Still have questions after reading our FAQs?

We update these FAQs whenever customers ask something new. If your question is about a specific gift, a custom design or a large corporate order, message us on WhatsApp — a real person replies every day from 9am to 11pm. You can also track your order or read our refund and replacement policy. Our FAQs, delivery pages and team are here so that every gift arrives exactly as you imagined.

Still have a question?

Chat with us on WhatsApp — we reply quickly, every day from 9am to 11pm.

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